Privacy policy

Introduction

Oarsport Limited (“Oarsport”, “we” or “us”) is committed to protecting the privacy of everyone we interact with whether through our website RowSUP.com (“the Site”) or otherwise. Please read this Privacy Policy to understand how we use and protect the information that you provide to us.

This Privacy Policy may change from time to time, you should read it regularly.

Our Site may contain links to other websites that we are not responsible for. You should read the privacy policy of each website you visit that collects personal information so that you are aware of how your personal information will be processed by those websites.

1. When we will collect personal data about you

We will collect personal data about you in the following circumstances: -

When you contact us via the "Contact” link on our Site, email us or register on our Site
When you contact us, or we interact with you, by telephone, email or post
Automatically by your internet browser when you visit our Site (see our Cookies policy below)
If you place an order for goods and when you subsequently submit payment for that order
If you request a quotation for goods

2. What personal data will we process about you?

Through our interactions with you, we will collect the following personal data: -

your name
your contact details (such as your address, telephone number and email address)
credit/debit card information (if you place an order)
information you choose to post on our message board or to provide during our interactions with you
information relating to your device for analytics and advertising purposes and to enable our website to function properly (see our cookie policy for further information).

We do not request any information that constitutes special category data. Special category data is personal data relating to certain factors such as your health, sexual orientation, religious beliefs, biometric or genetic data or information about political opinions.

3. How we use the personal data we collect

We will use your personal data to: -

process your orders
fulfil our contractual obligations to you
provide you with a quote
respond to enquiries
process payments
send you our email newsletter (if you have subscribed)
send you a copy of our brochure (if you requested one)
ask for your feedback

We will also process your personal data for:

general administration and reporting purposes
security purposes to protect your personal data held and/or processed by us
managing complaints and defending legal rights
training and monitoring purposes
pursuing debts (if we ever need to)

4. What lawful basis do we rely on?

We will only use your personal data for purposes and in ways that are fair and lawful. We will use your personal data in the following circumstances:

Where it is necessary in our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Where we have been given your consent.
Where it is necessary to perform a contract or to take steps with a view to entering a contract with you.

5. How long do we keep your personal data for?

We keep your personal data for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, resolve complaints and enforce our rights. As a result, the length of time that we keep your information will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it.

6. Who we share your personal data with

We will share the personal data we hold about you with the following categories of organisations. We only ever share your information where necessary to run our business and are always subject to appropriate contractual requirements to ensure that they also protect your privacy.

IT service providers who we use, for example, to host our Site, to manage and maintain the IT systems we use and who help us develop new and improved systems
Couriers
Marketing service providers, for example, to send our newsletter out or customer surveys
If we sell our business, any prospective purchase
Other companies which are part of the group of companies which we may be part of from time to time.
Finance providers such as Klarna. Please see Klarna’s privacy statement for more information
Maintenance and service companies who help maintain our products

7. Where in the world we will transfer your personal data to

Your personal data may occasionally be accessed or held by third parties outside the UK and European Economic Area (EEA).

Whereas in the EU and UK, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, we will make sure that appropriate safeguards are in place to ensure that it is protected in accordance with UK data protection law regardless of where it is stored or accessed from. These might include:

Sending personal information only to countries that the European Authorities have indicated as having adequate data protection laws in place.
Putting in place contracts that require third parties to protect your personal data to at least an equivalent standard.

8. How do we keep your personal data secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally and inadvertently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have business need to know it.

We have put in place procedures to detect and respond to any suspected or known personal breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Your rights

Data protection rules give you a number of rights in relation to your personal data. You can exercise these rights at any time by contacting us by email at admin@oarsport.co.uk or as described below.

You: -

can request that we don’t send marketing material to you. Every email you receive will include an unsubscribe option
have a right to correct any information we hold about you if that information is incorrect or incomplete
have the right to access your personal data and to request a copy of it. This is known as a data subject access request
can request to have your personal data erased or transferred either to you or a third party in a commonly used format or to have the use of your personal data restricted

You should be aware that these rights are not all absolute and some will only apply in certain circumstances.

10. Complaints

If you have any questions about how we handle your personal data or are unhappy about how we have done so, you can e-mail us at admin@oarsport.co.uk You also have the right to raise any complaint with the ICO (Information Commissioner’s Office). You can do this by contacting them: -

By Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
By Phone: 0303 123 1113

Cookie policy

When you access our website rowsup.com (our “Site”), we will use cookies and other similar technologies that might store or access information on your device.

If you have any questions about this cookie policy, you can email us on admin@oarsport.co.uk

You should read this policy carefully before using this website to make sure you understand how we use cookies and how you can manage your preferences.

1. What is a "cookie"?

A "cookie" is a text file that is stored on your device (computer, smartphone, tablet, etc.) by your browser when you visit this Site.

Some cookies are important for the functionality of the Site and are automatically set by us when users visit it. Other cookies enable us to offer users the services and functions that best meet their needs and to adapt our service for you so that the website can be used quickly and easily.

2. How will you be informed?

When you first access our Site, you will be informed about the cookies we use through a pop-up cookie banner and, where we need your consent to use them, to make a choice on whether or not you are happy for us to use them. The individual cookies we use on our Site are described below.

3. What cookies we use and why

We use the following types of cookies on this Site:

Essential cookies

Essential cookies ensure that our Site functions properly so that you can navigate within the Site and use its functionality. These cookies cannot be switched off as without them the website would not function properly.

Analytics cookies

These cookies help us understand visitors to our Site better so that we can make sure it is fit for purpose. These cookies help us to measure and improve our performance and content.

Advertising cookies

This category of cookies is used for advertising and certain embedded social media content may be set by our advertising or social partners. These cookies are used to help us advertise our product to you if we think you are likely to be interested.

4.1 Essential cookies

A description of the essential cookies used on this Site are listed below:

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

4.2 Analytics cookies

A description of the analytics cookies used on our Site can be found below:

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

4.3 Advertising cookies

A description of the advertising cookies used on our Site can be found below:

Cookie	Domain	Description	Duration
MUID	.bing.com	This cookie is widely used by Microsoft as a unique user ID. It can be set by embedded Microsoft scripts. It is widely believed to synchronize between many different Microsoft domains, allowing users to be tracked.	1 year 24 days
test_cookie	.doubleclick.net	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.	15 minutes
personalization_id	.twitter.com	Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting.	2 years
_fbp	.rowsup.com	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.	3 months
MUID	.clarity.ms	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.	1 year 24 days
ANONCHK	.c.clarity.ms	The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.	10 minutes
muc_ads	.t.co	This is a cookie that is set by twitter.com. It is used for optimizing ad relevance by collecting visitor navigation data.	2 years
_ttp	.tiktok.com	To measure and improve the performance of advertising campaigns and to personalize the user's experience (including ads) on TikTok	1 year 24 days
CLID	www.clarity.ms	This cookie collects data about visitor navigation and behaviour on the website - This is used to compile statistical reports and heatmaps for the website owner.	1 year
_clck	.c.clarity.ms	This cookie collects data about visitor navigation and behaviour on the website - This is used to compile statistical reports and heatmaps for the website owner.	1 year
SM	.c.clarity.ms	This is a Microsoft MSN 1st-party cookie that ensures the proper functioning of the website.	session
_clsk	.c.clarity.ms	To store and combine pageviews by a user into a single session recording.	1 day

5. Changes to this cookie policy

Any future changes to our cookie policy will be posted on this Site. We recommend that you check it regularly for updates or changes. In the event of significant changes, we will inform you and, if necessary, obtain your consent.

6. Changing your preferences

You can disable most cookies through your browser settings. To find out more visits www.aboutcookies.org or www.allaboutcookies.org

7. Contact